Sydbank goes to great lengths to be attentive and provide advice based on your pref­er­ences, plans and re­quire­men­ts. However if you are not satisfied with the services you have received from Sydbank you are welcome to contact your account manager or the local branch man­age­ment.

If you are unable to reach an agreement – and you wish to file a complaint – you may contact Sydbank’s Head of Legal De­part­ment, the Bank’s Com­plain­ts Officer, tel +45 74 37 20 90 or klageans­var­[email protected]

Com­plain­ts by letter may be sent to:

Sydbank A/S
Att: Com­plain­ts Officer
Peberlyk 4
6200 Aabenraa

If you still do not agree with us after your complaint has been dealt with by the Bank’s Com­plain­ts Officer, retail clients may file a complaint with the Danish Financial Complaint Board, St. Kon­gens­gade 62, 2. sal, 1264 Copen­hagen K, Denmark,

You may also file a complaint using the EU Com­mis­sion’s online com­plain­ts portal at This is par­tic­u­lar­ly relevant if you are a consumer residing in another EU member state. If you file a complaint using the com­plain­ts portal, you must state Sydbank’s email address, which is klageans­var­[email protected].